First Financial Federal Credit Union

Contact Us

Visa Hotline | Stolen Card Hotline | Fax Numbers | Telephone Numbers


Local Callers: 732.312.1500
Out of Area: 866.750.0100

All branch lobbies are closed to walk in's. The drive thru at all 3 Branches will be open Monday through Wednesday from 9am-4:30pm, Thursday & Friday from 9am-5:30pm, and 9am-12:30pm on Saturdays through 3/31/21. You can make an appointment to open an account or close on a loan during branch hours of operation by calling 732.312.1500. Be well!

Email for General Inquiries and Website/Online Banking Help:
Online Banking Assistance: 732.312.1500, Option 9 (during business hours)
Bill Pay Assistance: 855.712.0499 (7am EST - 1am EST, 7 days a week)
Investment & Retirement Center: 732.312.1534 (Located at the Freehold/Howell Service Center) 

To Mail in Payments: PO Box 1172, Toms River NJ 08754

Member Relationship Phone Center Hours - Option #9

Monday through Friday, 9am to 5:30pm and Saturday 9am-12:30pm through 3/31/21. 

(*Please note our Call Center hours differ from our Branch Location hours).

With our Member Relationship Center (Call Center), you can talk to one of our friendly representatives six days a week! We're making it easier than ever for our members to open accounts, transfer funds, make payments, or inquire about their accounts - all over the phone! Save yourself a trip to the branch, and call our Member Relationship Center or email

Loan Department - Option #4

Available Monday through Friday, 9am to 5:30pm and Saturday 9am-12:30pm through 3/31/21.

Loan Application Fax: 732.312.1530 (24 hour)

Member Solution Center - Our Member Solutions Center is here to help! Unexpected events can happen to anyone. Our mission is to work with you and diligently make arrangements for payments, preserve your credit rating, help make your payment plan a little easier during tough times, and work to make arrangements for short-term emergencies. We understand talking to someone about a late payment can be uncomfortable. That’s why we have a friendly, down-to-earth staff that is here to help. Your loan accounts are important to us and repayment difficulties are most often the result of hardship and unforeseen circumstances. Just be honest and open with us and we’ll come up with a plan to help. Open communication is the best communication during a time of need. Dial Option #5 when you call 732.312.1500.

Visa Credit Card Hotline: 866.820.3808 (24 hour service)

Visa Fraudulent Activity/Blocked Card Hotline:

Toll Free 888.918.7313 | International 727.299.2449

Lost or Stolen Visa Credit Card Hotline: 800.449.7728

Lost or Stolen ATM & Debit Card Hotline: 833.613.0448

PIN NOW (to change your PIN) for ATM & Debit Cards Hotline: 800.992.3808

Digital Wallet Activation & Assistance (Apple Pay, Samsung & Android Pay, Microsoft Wallet, Visa Checkout) 855.553.4291

Accidental Death & Dismemberment Insurance: 800.779.5433

Credit Union Routing Number: 231278339

Phone Services for the Hearing Impaired

A phone service for First Financial members who are hearing-impaired is available through Verizon during the Credit Union's weekday business hours. Call (800) 852-7899 to reach Verizon and establish the confidential Relay Service. 

*Please note: If you are a member using our Check by Phone service – please use the checking account number listed on the bottom of your checks, not your member number.

First Financial's Supervisory Committee has the responsibility to investigate member complaints that cannot be resolved through normal channels. If you have a complaint or suggestion to improve our service to you or if you have an unresolved problem, please write to: Supervisory Committee, PO Box 751, Neptune NJ 07754.