COVID-19 Updates

First Financial COVID-19 Updates

Important Member Updates:

Branch Lobbies are open to walk in's!

Our Toms River Branch Drive Thru is open from 9am-5pm Monday through Thursday, 9am-6pm on Fridays, and 9am-12:30pm on Saturdays. The Toms River Lobby is open from 9am-4:30pm Monday through Thursday, 9am-6pm on Fridays, and 9am-12:30pm on Saturdays.
Our Freehold/Howell Branch Drive Thru is open from 9am-5pm Monday through Thursday, 9am-6pm on Fridays, and 9am-12:30pm on Saturdays. The Toms River Lobby is open from 9am-4:30pm Monday through Thursday, 9am-6pm on Fridays, and 9am-12:30pm on Saturdays.
Our Neptune Branch Drive Thru is open from 9am-5pm Monday through Thursday, 9am-6pm on Fridays, and 9am-12:30pm on Saturdays. The Toms River Lobby is open from 9am-4:30pm Monday through Thursday, 9am-6pm on Fridays, and 9am-12:30pm on Saturdays.
Appointments are still encouraged in order to receive timely service in opening an account or closing on a loan in an operating branch by calling 732.312.1500.
Deposits are not able to be accepted at our Corporate Office, as well as other banking transactions.
Our Member Relationship Phone Center can be reached at 732.312.1500 Monday through Thursday 8:30am to 5:30pm, 8:30am to 6pm on Fridays, and 9am to 12:30pm on Saturdays. *Beginning May 1, 2023 - Our Member Relationship Center will be closed between 12:30pm-1:30pm Monday through Friday.
Our Loan Center can be reached by phone at 732.312.1500, Option 4 Monday through Thursday 9am through 5:30pm, 9am-6pm on Fridays, and 9am-12:30pm on Saturdays.

What electronic banking channels can I use without having to go to a branch?

Contact our Member Relationship Phone Center at 732.312.1500 or visit our website at www.firstffcu.com
1 Click Remote Deposit Capture - Deposit checks on your mobile phone
Mobile Banking App
Online Banking and Bill Pay
Electronic loan closings
Online loan applications available 24/7 on our Apply for a Loan page
Use your First Financial Debit Card to receive cash back at your local grocery store or participating retailer.
Drive thru service/ATMs at operating branch locations
Co-Op surcharge free ATM network with access to over 30,000 ATMs nationwide
If you need additional help, video tutorials, or user guides in setting up electronic banking, please refer to our Online Banking update page.

Is First Financial offering any financial relief on loan payments for members during this time?

Yes, we offer loan deferment options up to 90 days for qualified borrowers. There is an application process that is required in order to defer any loan payments. You can get started by completing our online form, or call 732.312.1500, Option 4 during business hours. Please be advised that proof of unemployment or hardship may be required in order to defer a loan payment. Response times are typically between 24 - 48 hours.

I have a small business that was affected by COVID-19. Are you offering Paycheck Protection Program (PPP) Loans?

All SBA funds for PPP Loans have been exhausted and applications for origination are no longer being accepted at this time. For questions, please email business@firstffcu.com or call 732.312.1500 during business hours and ask for the Business Development Department.

Direct Forgiveness Portal for PPP Loan Forgiveness applications:

Login to the Borrower Direct Forgiveness Portal(Opens in a new Window)
Forgiveness Portal User Guide(Opens in a new Window)
Borrower FAQs(Opens in a new Window)
For Forgiveness application submissions in paper or digital PDF format, download it here(Opens in a new Window).
If you have questions, you may contact the SBA's customer service center at 877.552.2692 or reach out to the Business Development Department.

Here are some additional resources you might find helpful during this time:

Thank you for Thinking First and be well! We appreciate your understanding and patience as we navigate through these uncertain times together.