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Contact Us

Local Callers: 732.312.1500                                                                     

Out of Area: 866.750.0100

Email for General Inquiries and Website/Online Banking Help:
Online Banking Assistance: 732.312.1500, Option 9 (during business hours) or 833.658.0295 (after hours)
Bill Pay Assistance: 855.712.0499 (7am EST - 1am EST, 7 days a week)
Investment & Retirement Center: 732.312.1534 (Located at Freehold/Howell Branch) or 732.312.1420 (Located at Neptune Branch)
To Mail in Payments: P.O. Box 1172, Toms River NJ 08754

Member Relationship Phone Center - 732.312.1500, Option #9
Hours are Monday through Thursday 8:30am to 5pm, 8:30am to 6pm on Fridays, and Saturdays 9am-12:30pm.
Please note our Call Center hours differ from our Branch Location hours.
Loan Department - 732.312.1500, Option #4
Hours are Monday through Thursday 9am to 5:30pm, 9am to 6pm on Fridays, and Saturdays 9am-12:30pm.
Loan Application Fax: 732.312.1530 (24 hour)

Member Solution Center - 732.312.1500, Option #5
Unexpected events can happen to anyone. Our mission is to work with you and diligently make arrangements for payments, preserve your credit rating, help make your payment plan a little easier during tough times, and work to make arrangements for short-term emergencies. We understand talking to someone about a late payment can be uncomfortable. That’s why we have a friendly, down-to-earth staff that is here to help. Your loan accounts are important to us and repayment difficulties are most often the result of hardship and unforeseen circumstances. Just be honest and open with us and we’ll come up with a plan to help. 

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Visa Signature Cash Plus Credit Card Hotline

(24 hour service)

All Other Visa Credit Cards Hotline

(24 hour service)

Lost or Stolen Debit Card Hotline


Digital Wallet Activation & Assistance

(Apple Pay, Samsung & Google Pay, Microsoft Wallet, Visa Checkout)

Accidental Death & Dismemberment Insurance

PIN NOW for Debit Cards Hotline

(To change your PIN)

Hearing Impaired Hotline

First Financial's Supervisory Committee

First Financial's Supervisory Committee has the responsibility to investigate member complaints that cannot be resolved through normal channels. If you have a complaint or suggestion to improve our service to you or if you have an unresolved problem, please write to: Supervisory Committee, PO Box 751, Neptune NJ 07754.

Credit Union Routing Number